Automation is a concept that seems to be growing in importance for businesses and industries with each passing year. The consequences of this trend have been particularly noticeable in the world of work. As KPMG noted in its Rise of the Humans report series, the convergence of artificial intelligence, automation, machine learning and cognitive platforms 'has had a profound impact on the workforce'.
The HR department has a crucial part to play in the success of any business. This has always been true, but the role of HR has become particularly significant this year, with so many organizations working hard to meet their human capital requirements and keep costs under control against the backdrop of COVID-19.